Frequently Asked Questions
General Questions
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We are located in Layton, Utah. We service Weber, Davis, and Salt Lake Counties. We can travel outside these boundaries for a surcharge.
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Please visit our ‘Get a Quote’ page and fill out the form! Or if needed, you can give us a call at (801) 336-0422.
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We accept:
Cash
Credit/Debit (with small fee)
Check
Venmo
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Yes, our cleaning products are completely safe for kids and pets. At White Glove Carpet Cleaning, we prioritize the health and safety of your family and furry friends. We use non-toxic, eco-friendly cleaning solutions that are gentle yet effective at removing dirt, stains, and odors. You can rest assured that our products leave no harmful residues, ensuring a clean and safe environment for everyone in your home.
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No, you don’t need to move furniture before we arrive. However, we charge per area regardless of the furniture present, so if you’d like to maximize the cleaning in a given space, we recommend moving furniture beforehand. If needed, we’re happy to assist with moving furniture for an additional fee—just let us know in advance so we can plan accordingly.
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There will be a cancellation fee of $125 applied to appointments that cancel within 24 hours.
Carpet Cleaning
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We recommend having your carpets professionally cleaned every 12 to 18 months under normal conditions. For households with pets, children, or heavy foot traffic, more frequent cleanings—every 6 to 12 months—can help maintain their appearance and extend their lifespan. If you suffer from allergies or have specific concerns, such as pet odors, more frequent cleaning may be beneficial. Contact us for a personalized recommendation based on your needs.
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Yes, we specialize in removing tough stains, including wine, coffee, pet accidents, and more. Our team uses professional-grade cleaning solutions and techniques designed to target and lift even the most stubborn stains without damaging your carpet. While some older or set-in stains may require additional treatment, we’ll always strive to achieve the best possible results.
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Carpets typically take 6 to 12 hours to dry after cleaning, depending on factors like humidity, airflow, and carpet thickness. To speed up the drying process, we recommend opening windows, turning on ceiling fans, or using your HVAC system. In some cases, high-traffic areas may dry faster. We’ll always ensure your carpets are left clean, fresh, and as dry as possible before we finish.
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Yes, we offer deodorizing treatments that leave your carpets smelling fresh and clean. These treatments are especially effective for homes with pets, smoke odors, or other persistent smells. Our deodorizing solutions are safe for kids and pets, ensuring a pleasant and healthy environment for your family.
Upholstery Cleaning
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We clean a variety of upholstery materials, including fabric, microfiber, leather, suede, velvet, and more. Whether it’s a sofa, armchair, dining chair, or other upholstered furniture, our team has the expertise and equipment to handle different materials and ensure they’re cleaned safely and effectively.
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No, our upholstery cleaning process is specifically designed to be gentle and safe for your furniture. We use cleaning solutions and methods tailored to the material of your upholstery, ensuring no damage to the fabric or structure. Before we begin, we test a small, inconspicuous area to confirm compatibility and achieve the best results.
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Most upholstered furniture takes about 6 to 12 hours to dry, depending on factors like the material, room temperature, and airflow. To speed up the drying process, we recommend increasing ventilation by turning on fans or opening windows. For items with thicker padding, drying times may be slightly longer, but we’ll provide tips to ensure a quicker and hassle-free experience.